ProvideSure Training

The Provide Sure Medicare Sales Training & Agent Assessment is designed to equip new agents with the core skills, knowledge, and confidence needed to succeed in Medicare sales. This course provides a structured approach to understanding Medicare, developing effective sales techniques, and assessing agent readiness through practical evaluations.

The Oak Street Health training module for agents provides a comprehensive overview of the organization's innovative, value-based primary care model designed to serve Medicare-eligible seniors, especially those in underserved communities. Founded in 2012, Oak Street Health operates a network of over 160 centers across 21 states, delivering high-touch, team-based care that prioritizes prevention, health equity, and improved outcomes. Key components of the Oak Street model include longer and more frequent patient visits, integrated behavioral health, and the use of its proprietary technology platform, Canopy, which enables predictive analytics and care coordination. Agents are trained to understand how Oak Street reduces hospitalizations and emergency department visits through personalized care plans and robust support services, including in-home care, behavioral health, and chronic disease management. The module also covers Oak Street's partnership with Medicare Advantage plans, its alignment with CMS value-based initiatives like ACO REACH, and its recent acquisition by CVS Health, positioning it for expanded reach and impact. Ultimately, this training empowers agents to confidently represent Oak Street Health's care model, communicate its benefits to patients, and navigate its services within the broader Medicare landscape.

The Zing Health module provides a comprehensive overview of Zing Health’s Medicare Advantage offerings, highlighting the company's mission to address healthcare disparities through community-driven, value-based care. Founded in 2019 by physician-entrepreneurs, Zing Health focuses on improving outcomes for historically underserved populations by incorporating social determinants of health into their care model. The module details the company’s product lines, including HMO, PPO, C-SNP, and D-SNP plans, with rich supplemental benefits like dental, vision, hearing, and over-the-counter allowances. Key features include their partnership with Strive Health to expand coordinated kidney care, their innovative app and benefit card system for managing allowances and reimbursements, and flexible access to care through retail, online, and phone-based channels. Through a combination of tech-enabled services, a wholistic care team, and concierge-level member support, Zing Health positions itself as a transformative force in Medicare Advantage.

The Wellcare training module provides a comprehensive overview of Wellcare's Medicare Advantage (MA) and Prescription Drug Plans (PDP), positioning them as value-driven options that go beyond Original Medicare. The training begins with a simplified explanation of Medicare’s four parts (A, B, C, and D), before diving into the advantages of Wellcare’s plan options, including HMO, PPO, PFFS, D-SNP, and C-SNP. Key features emphasized include predictable costs, out-of-pocket limits, and rich supplemental benefits like fitness memberships, 24/7 nurse lines, telehealth, and help with transportation and nutrition. The module also covers enrollment periods, tools like the Ascend platform for brokers, and member resources such as the MyWellcare app. Overall, the module underscores Wellcare’s mission to support the total health and well-being of diverse, often underserved populations, offering accessible, culturally sensitive, and cost-effective care solutions across all 50 states.

Mutual of Omaha is a Fortune 500 mutual insurance and financial services company with over 115 years of experience serving customers across the United States. Founded in 1909, the company has evolved from providing health and accident insurance in Nebraska to becoming a national leader in Medicare Supplement, Medicare Advantage, life, dental, vision, disability, and financial products. Mutual of Omaha’s core mission is to help customers protect what they care about and achieve their financial goals, and this commitment is reflected in their superior customer service and strong financial ratings (A+ from A.M. Best, A1 from Moody’s, and AA- from S&P). Known for innovations like being an early Medicare Supplement provider and for cultural staples such as Mutual of Omaha’s Wild Kingdom, the company blends a rich history with a forward-looking approach. In 2023 alone, Mutual of Omaha paid out $7.1 billion in benefits and maintained nearly 6.5 million policies in force. Their Medicare offerings are expanding, including a strategic alliance with WellCare to offer Medicare Advantage plans in key markets like Texas, Georgia, Missouri, and Washington. The company’s inclusive culture, philanthropic efforts, and career training programs, such as their national Sales Trainee Program, further emphasize their people-first values.

This module introduces agents to the key aspects of working with [Carrier Name]. Agents will learn the carrier’s history, brand position, plan highlights, and how to confidently explain what makes this carrier a strong fit for specific member needs. The goal is to equip agents with the knowledge to speak accurately and persuasively about the carrier in sales conversations.

Blue Cross Blue Shield of Michigan (BCBSM) is one of the most trusted and recognizable names in health insurance across the state. With a legacy of serving Michiganders for over 80 years, BCBSM offers a wide range of health coverage options—from individual and family plans to employer group benefits and Medicare Advantage plans.

In this module, you'll gain a deep understanding of BCBSM’s values, coverage offerings, provider network, and unique position in the Michigan healthcare market. Whether you're helping clients choose the right plan or supporting members with their benefits, this training will equip you with the knowledge and confidence to represent Blue Cross Blue Shield of Michigan effectively.

Let’s get started and explore what makes BCBSM a cornerstone of care in the Great Lakes State.

Welcome to the training module on Devoted Health, a Medicare Advantage carrier with a fast-growing national footprint and a mission centered on making healthcare easier, more affordable, and a whole lot more caring. In this module, you'll gain a thorough understanding of Devoted Health’s origins, its strong emphasis on member experience and technology, and how its integrated care model supports better health outcomes. You'll also explore plan highlights, service areas, provider partnerships, and the unique ways Devoted supports both agents and members. Whether you're new to Devoted or need a refresher, this training will equip you with the tools to confidently represent their plans and deliver exceptional service.

This course provides Medicare insurance agents with a comprehensive overview of Blue Cross Blue Shield of Florida (operating as Florida Blue), a leading carrier in the Medicare Advantage space. Designed for new and experienced agents alike, this training covers the essential knowledge needed to successfully represent Florida Blue products, positioning agents to confidently guide clients through their Medicare options.

Through this course, agents will explore Florida Blue’s history, mission, and market reach, as well as dive deep into its Medicare Advantage plans, unique supplemental benefits, and target demographics. Special attention will be given to the plan's competitive advantages in the Florida healthcare landscape, including its strong provider relationships, focus on whole-person wellness, and tailored offerings for diverse populations.

Health Care Service Corporation (HCSC) is the largest customer-owned health insurer in the United States and the Blue Cross and Blue Shield (BCBS) licensee for Illinois, Texas, New Mexico, Oklahoma, and Montana. With roots dating back to 1936, HCSC has grown into a powerful force in the healthcare industry, now serving over 22.5 million members and employing more than 28,000 people. Headquartered in Chicago, the organization is guided by a strong mission to expand access to affordable, high-quality care while improving health outcomes across its diverse service regions. HCSC supports its communities through investments in mobile health units, neighborhood centers, and local grants addressing social determinants of health. The company is also a leader in innovative value-based care strategies, provider partnerships, and behavioral health access, all while maintaining a people-first focus driven by core values such as integrity, respect, and excellence. Agents representing HCSC should understand its regional strength, comprehensive Medicare Advantage offerings, and extensive provider networks, which position it as a reliable and forward-thinking partner for members seeking whole-person care solutions.

This training module provides a comprehensive overview of Humana, a leading Medicare Advantage provider with a rich history of innovation and service. Agents will explore Humana’s diversified portfolio, including HMO and PPO Medicare Advantage plans, Prescription Drug Plans (PDPs), and robust Special Needs Plans (D-SNPs and C-SNPs) tailored for chronically ill and dual-eligible populations. The module emphasizes Humana’s member-first philosophy—“human care”—which drives its focus on preventive health, chronic condition management, and community engagement. Agents will gain insight into unique plan features such as $0 Tier 6 prescriptions for select chronic conditions, the Healthy Options Allowance, and post-acute meal delivery. With a strong financial foundation, national footprint, and a suite of value-added benefits like SilverSneakers, nurse case management, and veteran-friendly options, Humana equips agents with flexible, competitive solutions to meet diverse client needs across the U.S.

This training module equips you with the knowledge to educate clients on the importance of primary care, guide them in scheduling their first PCP visit, and leverage CenterWell’s support for agents, including AOR tracking, marketing resources, and scheduling tools. By connecting clients to quality primary care, you enhance their health outcomes, improve retention, and strengthen long-term relationships.

Original Medicare, administered by the federal government, is the foundational health insurance program for Americans aged 65 and older, and for certain younger individuals with disabilities. It consists of two main parts: Part A, which covers inpatient hospital care, skilled nursing facility care, hospice, and some home health care services; and Part B, which covers medically necessary outpatient services like doctor visits, preventive services, lab tests, durable medical equipment, and some home health care. Unlike private insurance or Medicare Advantage plans, Original Medicare does not include Part D prescription drug coverage, nor does it include routine dental, vision, or hearing services. Beneficiaries typically pay deductibles and coinsurance, and many purchase a Medicare Supplement (Medigap) plan to help cover out-of-pocket costs. Original Medicare provides nationwide access to providers who accept Medicare, without the need for referrals or networks. However, it does not place a cap on annual out-of-pocket expenses, meaning financial exposure can be high for beneficiaries without supplemental coverage.

Medicaid, CHIP, and PACE are government-supported programs designed to provide comprehensive health coverage to vulnerable populations. Medicaid serves low-income individuals and families, CHIP covers children in families with incomes too high for Medicaid but too low for private insurance, and PACE delivers coordinated care to older adults eligible for nursing home-level services who prefer to remain in the community. While each program operates with distinct eligibility rules and benefits, they all emphasize access to quality care, patient rights, and managed care delivery models to improve outcomes and control costs. Understanding these programs equips agents to guide clients toward appropriate, cost-effective coverage options.

This training module equips ProvideSure agents with the knowledge and skills necessary to successfully enroll clients in Medicare plans. Agents begin by verifying eligibility, identifying enrollment periods, and gathering all necessary documentation. They then conduct a compliant needs assessment to understand the client's healthcare priorities, financial situation, and prescription needs, ensuring plan recommendations are accurate and relevant. Using approved tools, agents present plan options clearly and compliantly, emphasizing transparency around benefits, costs, and provider access. Once a plan is selected, agents guide the client through the enrollment process, ensuring all applications are completed correctly, submitted through the appropriate channels, and tracked for follow-up. Compliance is a critical focus throughout the process, including proper documentation, use of scope of appointment forms, and adherence to CMS marketing and communication guidelines. This module establishes a strong foundation for further training in advanced enrollment scenarios, retention strategies, and resolving barriers to coverage.

As an insurance agent, having a deep understanding of Medicare enrollment periods is crucial to guiding your clients through their healthcare decisions. Medicare has specific windows when beneficiaries can enroll, make changes, or switch plans, and missing these deadlines can lead to coverage gaps or costly penalties. Your role is to help clients navigate these periods with confidence, ensuring they enroll at the right time and maximize their benefits.

This course is designed to equip you with the knowledge needed to effectively advise clients on the Initial Enrollment Period (IEP) for first-time enrollees, the General Enrollment Period (GEP) for those who missed their initial opportunity, and Special Enrollment Periods (SEPs) triggered by qualifying life events. Additionally, we will cover the Annual Enrollment Period (AEP) and the Medicare Advantage Open Enrollment Period (OEP), ensuring you can guide clients through plan changes, switches, and other critical decisions. By the end of this course, you will be well-prepared to educate and support Medicare beneficiaries, helping them make informed choices about their coverage while maintaining compliance with industry regulations.

This module introduces agents to the key differences between Medicare Supplement (Medigap) and Medicare Advantage plans, providing a foundational understanding necessary for effective plan comparisons and client recommendations. Medigap works alongside Original Medicare to cover out-of-pocket costs and allows nationwide provider access without network restrictions, making it ideal for clients who prioritize flexibility and predictability in healthcare expenses. In contrast, Medicare Advantage plans bundle hospital, medical, and often drug coverage into a single plan with lower premiums and added benefits like vision and dental but require use of network providers and may involve referrals. Agents will learn to align plan types with client needs, preferences, and budget, setting the stage for more in-depth exploration and application in future training.

Chronic Condition Special Needs Plans (C-SNPs) are specialized Medicare Advantage plans designed to provide tailored care, benefits, and prescription drug coverage for beneficiaries living with specific chronic illnesses such as diabetes, heart failure, and cardiovascular disorders. To enroll, individuals must be enrolled in Medicare Parts A and B, live in a plan’s service area, and have an official diagnosis verified by their doctor using a Verification of Chronic Condition (VCC) form within 60 days of enrollment. Agents play a vital role in identifying qualified clients by asking structured health screening questions and guiding them through documentation, objection handling, and enrollment. When offered appropriately, C-SNPs help clients receive condition-specific support, reduce hospitalizations, and improve long-term health outcomes.

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