The Member Comprehension module focuses on ensuring Medicare beneficiaries fully understand the coverage they have and how to use it effectively. It trains agents to simplify complex plan details, explain benefits and limitations clearly, and verify that the member’s understanding matches the actual plan features. Topics include communication strategies for different learning styles, tools for reinforcing understanding (like summaries or teach-back methods), and identifying when a member may be confused or misinformed. Ultimately, this module reinforces the agent’s role not just as a salesperson, but as an educator and advocate, helping members make informed and confident decisions about their healthcare.
Skill Level: Beginner