This Essence course is designed to help Medicare agents master the foundational mindset, communication techniques, and strategic habits that lead to long-term success in a value-based sales environment. Through interactive lessons, real-world scenarios, and practical skill-building exercises, participants will explore how to build trust with clients, uncover true healthcare needs, and confidently guide conversations—without relying on product pitches. The course emphasizes empathy, active listening, time management, and professional integrity, ensuring every agent can create positive, lasting impressions that support both member satisfaction and ethical enrollment practices.
Skill Level: Beginner