The Oak Street Health training module for agents provides a comprehensive overview of the organization's innovative, value-based primary care model designed to serve Medicare-eligible seniors, especially those in underserved communities. Founded in 2012, Oak Street Health operates a network of over 160 centers across 21 states, delivering high-touch, team-based care that prioritizes prevention, health equity, and improved outcomes. Key components of the Oak Street model include longer and more frequent patient visits, integrated behavioral health, and the use of its proprietary technology platform, Canopy, which enables predictive analytics and care coordination. Agents are trained to understand how Oak Street reduces hospitalizations and emergency department visits through personalized care plans and robust support services, including in-home care, behavioral health, and chronic disease management. The module also covers Oak Street's partnership with Medicare Advantage plans, its alignment with CMS value-based initiatives like ACO REACH, and its recent acquisition by CVS Health, positioning it for expanded reach and impact. Ultimately, this training empowers agents to confidently represent Oak Street Health's care model, communicate its benefits to patients, and navigate its services within the broader Medicare landscape.